Warranty Information | Thomson

StreamView GmbH, located at Franz-Josef-Kai 1, 1010 Vienna, Austria (hereinafter referred to as "StreamView"), offers a 36-month manufacturer's warranty against defects in materials and workmanship, starting from the date of purchase of a new TV or streaming device under the THOMSON brand. This warranty is applicable to consumers aged 18 and above who have legally acquired the device in EU countries, Switzerland and Norway on or after January 1st, 2024, from an authorized specialist retailer, either in-store or online, or directly from StreamView.

Should the purchased devices exhibit material defects related to manufacturing and/or workmanship, as well as technical defects during the 36-month warranty period from the date of purchase, StreamView will, at its discretion, either repair or replace the device. Furthermore, we assure you that you will retain the legal reversal of the burden of proof for the entire 36-month period. Unless national legislation on guarantees specifies otherwise, the buyer's claims under this warranty are limited exclusively to the provisions mentioned herein.


Warranty Terms and Conditions:

1. The warranty outlined in these terms and conditions is exclusively applicable to TV sets and streaming devices introduced to the market by StreamView. It is valid for products purchased in EU countries, Switzerland, and/or Norway, and must be operated by consumers.

2. In the event that warranty services are required, please contact your authorized dealer. In all other cases, reach out directly to StreamView or the company appointed by StreamView to manage service cases.

3. When initiating warranty claims, customers are required to submit the original invoice or receipt issued by the dealer, or an equivalent confirmation.

4. The serial number on the device must remain undamaged and legible. Additionally, no security seals should be tampered with prior to the initial service.

5. StreamView retains the discretion to fulfil the warranty either by repairing or replacing the device or defective component, with no further claims permitted. Original parts replaced during the service become StreamView's property, while the new or replacement parts become the property of the customer.

6. Warranty repairs are exclusively conducted by authorized StreamView service partners. Any repairs or servicing undertaken by non-authorized service partners of StreamView are not covered by this warranty, and there is no entitlement to reimbursement from StreamView.

7. The guarantee specifically excludes the following:

    a. Routine inspections, maintenance, and repairs or part replacements due to normal wear and tear, operational and connection
        errors.

    b. Improper transport, along with transport and travel expenses, as well as costs associated with the setup and dismantling of
        the device.

    c. Improper usage, including non-compliance with the usage instructions provided in the installation or operating manuals, as
        well as packaging instructions.

   d. Damages caused by lightning, water, fire, force majeure, war, incorrect mains voltage, inadequate ventilation, or other       
       reasons not attributable to StreamView.

   e. External interventions and influences, such as the use of non-original spare parts and non-original software, as well as
       damages caused by malware or third-party programs.

   f. Interference resulting from changes to the services of broadcasters and/or service providers you utilize.

  g. TV sets or streaming devices from the THOMSON brand that were or are marketed by a manufacturer or provider other than
      StreamView.

8. This warranty is specific to the product and can be asserted within the warranty period by any individual who has legally purchased the device.

9. The buyer's rights, in accordance with applicable national legislation – i.e., the rights arising from the purchase contract with the seller and other rights – remain unaffected by this warranty. Unless otherwise stipulated by national legislation, the buyer's claims are restricted to the provisions outlined in this guarantee.

10. StreamView, its subsidiaries, and dealers bear no responsibility for indirect damages and disclaim liability in the event of data loss during the course of service.

11. The guarantee does not apply to devices used for commercial purposes, such as television walls, in restaurants, shop windows, etc.

12. Regarding legally mandated software updates, these are accessible for download through online updates on the device or alternatively via www.tv.myThomson.com.

13. StreamView reserves the right, in cases where a device submitted for service needs replacement and an immediate replacement of the same model series is unavailable, to provide an equivalent device. This replacement may differ in size, colour, shape, model number, and/or performance from the original device.

14. Unfortunately, we are unable to cover the costs associated with the installation and removal of devices at your premises as part of our quality guarantee. The same applies to the risks and costs associated with transporting and packaging devices to StreamView, an authorized StreamView dealer, or a service partner engaged for processing.

15. StreamView and the authorized dealer or service partner reserve the right to charge examination fees if, upon inspection of your device, it is determined that there is no valid warranty claim or no fault can be identified, regardless of the reason.

16. Costs related to modifications or adjustments required to bring the device into compliance with the national technical or safety requirements of a country where the device was not purchased but is intended to be operated are not covered by this warranty.