Go to the menu Settings / Remotes and Accessories / Add accessory / press OK. Pairing will start and connect the Bluetooth device to the Thomson Smart TV.

If you did not sign in with your Google account in the initial installation process, you can also sign in subsequently in Menu Settings / Accounts & sign-in.

Please contact the content provider for application compatibility with Android TV.

Press the Source button on the remote control and move to the desired input with the up/down buttons.

1.       The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Thomson Smart TV. 

2.       Please ensure that you have selected the correct user for login to the optional multi-user application.

The video quality depends on the playback format of the multimedia file you want to play and the video resolution of the signal from the TV tuner or input source. 

Poor picture quality can also be the cause of:

• Playback of video files with low video resolution

• Using an HDMI cable that does not support 4K UHD video resolution

• Using a source device (DVD or Blueray player, receiver etc.) that does not support 4K UHD resolution.

Please try the following: 1. Stop the application from launching. Go to Settings / Apps / ""App name"" / Force stop.

2. Start the ""Clear cache"" operation. Go to Settings / Apps / ""App name"" / Clear cache

3. Deinstall the App that is not working. Go to Settings / Apps / ""App name"" / Uninstall. After deinstalling, please install the App again from the Google Play Store.

You can turn the backlight ON/OFF, by pressing the OK button for 5 seconds.

The EPG (Electronic Programme Guide) is information provided by the broadcasters. The EPG is supplemented and refreshed by the broadcaster.

Yes, but you need to download a browser app from Google Play Store.

The TV device is operated by Android TV. The Google Play Store for smartphones is not the same as for Android TVs. Some apps are only available on the Google Play Store for smartphones.

You can stream thousands of movies and TV shows, play games, listen to music, and access more than 7000 apps from the Google Play Store. You can also watch live TV via a traditional cable, terrestrial, or satellite antenna. Visit the Android website for a detailed overview of Android Smart TV features.

Open the menu Settings / Remote & Accessories / Add accessory and press the OK button. Then press the SOURCE button on your remote control until the red LED starts flashing. Select TV_REMOTE on the TV screen and press the OK button to start the pairing process. When the pairing process is finished and your remote control is successfully paired with the TV, press the Exit button to exit this menu.

Check that the device is not too far from router - weak Wi-Fi signal.

Reboot the router and power reset your Thomson device by unplugging the power. Wait 1 minute before plugging the power back in.

Please remove the Wi-Fi connection in the settings menu and reconnect it again: Settings > Network > select your network > Forget Network

If you want to use the "OK Google" function, press the Google Assistant button on the remote control. When you use the Google Assistant button for the first time,you will be asked on-screen to to activate the "OK Google" function. This function allows you to search for various information, multimedia content or videos directly from the Android TV home screen.

Please open the Live TV App. Press the Menu button, go to Record List and select Recorded Program. Press OK to start the playback.

You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Thomson Smart TV using Bluetooth.

Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.

Your remote control may not be paired with your Thomson Smart TV. Please go to the menu Settings / Remotes and Accessories to verify that the Remote control is paired with the TV. To pair it, please select Add accessory / OK. Pairing will start / Connecting / Paired.

Your remote control may not be paired with the Thomson Smart TV. Please go to the menu Settings / Remotes & Accessories to verify that the Remote control is paired with the TV.

You must have signed in with a Google account to download apps from Google Play. If you did not enter a Google account during the initial installation, the first time you open the Google Play store application on the Home screen of your Thomson Smart TV, you will be redirected to the Google account sign-in process.

Open the Google Play Store application on the Home screen of your Thomson Smart TV, search for apps and download applications you want.

To watch live TV broadcasts, your Thomson Smart TV must be connected to a satellite or terrestrial antenna or to a cable network. 

If you want to fully enjoy Smart TV experience, you need to connect your Thomson Smart TV to the Internet via a Wi-Fi or LAN cable. 

For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual.

Yes, you can expand the storage capacity by connecting a USB stick or hard drive and installing it to be used as an external storage.  Please note, that only few applications can be moved into external memory.

Thomson Smart TVs support FAT32 and NTFS formats, exFAT is not supported.

Some channels are paid channels that require a subscription. If you do not have a subscription, a black screen is displayed.

We offer a three year warranty period on all our products. So the warranty period for your Thomson Smart TV is 36 months from the date of purchase.

The Thomson Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Thomson Smart TV.

Software updates on the Thomson Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.

You do not necessarily need to connect the TV to the Internet or sign in with a Google account to use Thomson Smart TV's classic TV features, such as live TV or playing multimedia files via the TV's USB port. However, if you want to access thousands of apps in Google Play and use the Google Assistant feature to talk to Google via the "OK Google" function, you need to sign in with your Google account in the Settings / Accounts & Sign in Menu.

 What can I do with my Thomson Smart TV with Android?

You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna. Please visit the website for a more detailed overview of the Smart TV’s features.

To watch live TV broadcasts, your Thomson Smart TV must be connected to a satellite or terrestrial antenna or to a cable network. 

If you want to fully enjoy Smart TV experience, you need to connect your Thomson Smart TV to the Internet via a Wi-Fi or LAN cable. 

For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual here.

Connect an external USB drive to the USB port on the Thomson Smart TV. Open the pre-installed Multimedia Player app MMP and select the file you want to play. Press the OK button to start playback.

To play multimedia files, you can either use the MMP multimedia player which is preinstalled or download another multimedia player from Google Play.

Thomson Smart TVs have the following tuners: DVB-T2/S2/C.

Vous pouvez vous déconnecter en haut à droite sous le bouton Déconnexion.

Vous pouvez modifier vos données sous le bouton Compte utilisateur.

Please notice that there are different return station depending on your delivery adress. If your delivery adress is in Germany, return your delivery to: LetMeRepair, c/o STREAMVIEW GmbH, Rhein-Main GmbH, Im Weidig 3, 63785 Obernburg, GERMANY. If your delivery adress is in Austria, return your delivery to: Digital–Electronic–Center Service GmbH, c/o STREAMVIEW GmbH, Kelsenstrasse 2, 1030 Vienna, AUSTRIA. If your delivery adress is in Switzerland, return your delivery to: Steam Computer GmbH, c/o STREAMVIEW GmbH, Lindenheimweg 1, 6032 Emmen, SWITZERLAND

Après réception de votre retour, vous recevrez une confirmation de notre part par e-mail. À ce stade, le système crée automatiquement un crédit pour le montant de la facture. Cela peut prendre jusqu'à 10 jours pour que le montant apparaisse sur votre compte ou votre compte de carte de crédit. Nous demandons votre compréhension. Malheureusement, nous ne pouvons pas accélérer ce processus.

Streaming Boxes can be returned within 14 days after receipt free of charge. Please contact us and we will send you a return label. For optimizing our customer experience, please let us know the reason why you want to return the product. After that please attach the return label on the outside of the package. Please return the package via your nearest UPS shop.If you want to return your Smart TV, please contact our customer support.

Nous travaillons avec Visa et MasterCard. Le paiement par carte bancaire est traité suivant le récapitulatif de la commande. Avec ce mode de paiement, le montant est réservé sur la carte bancaire du client au moment de l'achat en ligne. Si vous payez par carte de crédit, votre compte sera débité lors de l'expédition des marchandises.

Payer par virement direct est un mode de paiement qui fonctionne de manière similaire à la banque en ligne. Vous aurez également besoin du code PIN et du numéro Tan de votre compte en ligne pour cela. Le processus de paiement est basé sur un transfert en ligne normal.

Ce sont des numéros de vérification ou des codes de vérification qui représentent une mesure de sécurité supplémentaire pour les transactions en ligne par carte de crédit. Ils permettent à l'établissement émetteur de la carte de crédit d'identifier le titulaire de la carte et d'éviter les fraudes. Le numéro est généré lors de la création de la carte. Le numéro de la carte et la date d'expiration sont convertis en un code que seule la banque émettrice de la carte de crédit connaît. Avec les cartes MasterCard et Visa, le code de sécurité se compose de trois chiffres qui sont écrits en italique directement au-dessus de la signature au dos de la carte.

Nous essayons toujours de traiter toutes les commandes entrantes rapidement. En cas de doute, veuillez contacter notre service client le plus tôt possible afin de faire vérifier votre demande d'annulation. Alternativement, tous les articles achetés peuvent être retournés gratuitement dans les 14 jours en utilisant le bon de retour joint à l'envoi, sans indication de motif. Vous pouvez également simplement refuser d'accepter le colis lors de sa livraison.

Étant donné que nous essayons d'envoyer la marchandise le plus rapidement possible après réception de la commande, il n'est souvent plus possible de modifier la commande. Si vous souhaitez modifier quelque chose, veuillez contacter notre service client au plus vite afin que nous puissions vérifier votre demande de modification. En cas de doute, il vous est toujours loisible de retourner le mauvais article et de commander à nouveau en même temps. Bien entendu, vous pouvez également échanger la marchandise à la réception.

Non, il n'est pas possible de commander des articles qui ne sont pas disponibles. Cependant, vous avez la possibilité de vous envoyer un e-mail de notification pour les articles épuisés à bref délai afin de savoir quand ils seront à nouveau disponibles.

Contactez l'équipe du magasin de Streamview : shop@streamview.com

Les produits commandés sont livrés par notre partenaire Post AG dans le délai de livraison qui y est spécifié.

Les commandes sont généralement expédiées sous 24 heures. Parallèlement à la remise des colis à notre prestataire d'expédition, nous envoyons une confirmation d'expédition par e-mail.

Nous livrons à votre adresse permanente ou sur votre lieu de travail. Dans le cas de livraisons à une adresse professionnelle, cependant, il faut tenir compte du fait que le colis peut être livré à tout moment. Nous vous demandons de comprendre que pour des raisons de sécurité, nous ne livrons à aucun numéro de boîte postale.