What is the Program Guide/EPG?
How do I change inputs on my Thomson Smart TV?
Press the Source button on the remote control and move to the desired input with the up/down buttons.
Can I expand the storage capacity of my Thomson Smart TV?
Yes, you can expand the storage capacity by connecting a USB stick or hard drive and installing it to be used as an external storage. Please note, that only few applications can be moved into external memory.
What are the internet requirements for my Thomson Smart TV?
The Thomson Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Thomson Smart TV.
Downloaded apps are not working properly. What can I do?
Please contact the content provider for application compatibility with Android TV.
How can I pair the Bluetooth remote control to the Smart TV ?
Open the menu Settings / Remote & Accessories / Add accessory and press the OK button. Then press the SOURCE button on your remote control until the red LED starts flashing. Select TV_REMOTE on the TV screen and press the OK button to start the pairing process. When the pairing process is finished and your remote control is successfully paired with the TV, press the Exit button to exit this menu.
The selected App does not start or takes very long time to start. How can I solve this malfunction?
Please try the following: 1. Stop the application from launching. Go to Settings / Apps / ""App name"" / Force stop.
2. Start the ""Clear cache"" operation. Go to Settings / Apps / ""App name"" / Clear cache
3. Deinstall the App that is not working. Go to Settings / Apps / ""App name"" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
Which USB formats are supported?
Thomson Smart TVs support FAT32 and NTFS formats, exFAT is not supported.
Sometimes my App (Netflix, Prime Video, etc.) does not start normally or an on-screen message says "Playback currently not possible". How can I solve this?
1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Thomson Smart TV.
2. Please ensure that you have selected the correct user for login to the optional multi-user application.
Does the Thomson Smart TV have pre-loaded apps?
Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.
Why does my 4K UHD does not show pictures in 4K resolution?
The video quality depends on the playback format of the multimedia file you want to play and the video resolution of the signal from the TV tuner or input source.
Poor picture quality can also be the cause of:
• Playback of video files with low video resolution
• Using an HDMI cable that does not support 4K UHD video resolution
• Using a source device (DVD or Blueray player, receiver etc.) that does not support 4K UHD resolution.
Is there internet browser I could use?
Yes, but you need to download a browser app from Google Play Store.
How do I connect Bluetooth devices to my Thomson Smart TV?
Go to the menu Settings / Remotes and Accessories / Add accessory / press OK. Pairing will start and connect the Bluetooth device to the Thomson Smart TV.
My Wi-Fi connection keeps dropping out. What can I do?
Check that the device is not too far from router - weak Wi-Fi signal.
Reboot the router and power reset your Thomson device by unplugging the power. Wait 1 minute before plugging the power back in.
Please remove the Wi-Fi connection in the settings menu and reconnect it again: Settings > Network > select your network > Forget Network
How do I use Google Assistant?
If you want to use the "OK Google" function, press the Google Assistant button on the remote control. When you use the Google Assistant button for the first time,you will be asked on-screen to to activate the "OK Google" function. This function allows you to search for various information, multimedia content or videos directly from the Android TV home screen.
What can I do with my Thomson Smart TV with Android?
How can I play back TV broadcasts I have recorded with my TV?
Please open the Live TV App. Press the Menu button, go to Record List and select Recorded Program. Press OK to start the playback.
Which connections do I need to operate the Thomson Smart TV?
To watch live TV broadcasts, your Thomson Smart TV must be connected to a satellite or terrestrial antenna or to a cable network.
If you want to fully enjoy Smart TV experience, you need to connect your Thomson Smart TV to the Internet via a Wi-Fi or LAN cable.
For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual.
Do I need a Google account to use my Thomson Smart TV?
You do not necessarily need to connect the TV to the Internet or sign in with a Google account to use Thomson Smart TV's classic TV features, such as live TV or playing multimedia files via the TV's USB port. However, if you want to access thousands of apps in Google Play and use the Google Assistant feature to talk to Google via the "OK Google" function, you need to sign in with your Google account in the Settings / Accounts & Sign in Menu.
What can I do with my Thomson Smart TV with Android?
You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna. Please visit the website for a more detailed overview of the Smart TV’s features.
How can I turn the backlight ON/OFF on my remote control?
You can turn the backlight ON/OFF, by pressing the OK button for 5 seconds.
I cannot talk to Google. What can I do?
Your remote control may not be paired with your Thomson Smart TV. Please go to the menu Settings / Remotes and Accessories to verify that the Remote control is paired with the TV. To pair it, please select Add accessory / OK. Pairing will start / Connecting / Paired.
How do I install apps?
You must have signed in with a Google account to download apps from Google Play. If you did not enter a Google account during the initial installation, the first time you open the Google Play store application on the Home screen of your Thomson Smart TV, you will be redirected to the Google account sign-in process.
Open the Google Play Store application on the Home screen of your Thomson Smart TV, search for apps and download applications you want.
What are the warranty policies for my Thomson Smart TV?
We offer a three year warranty period on all our products. So the warranty period for your Thomson Smart TV is 36 months from the date of purchase.
Which Bluetooth devices can I connect to my Thomson Smart TV?
You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Thomson Smart TV using Bluetooth.
Some of the apps I have installed on my phone cannot be found on the Google Play Store. Why?
The TV device is operated by Android TV. The Google Play Store for smartphones is not the same as for Android TVs. Some apps are only available on the Google Play Store for smartphones.
How do I play media files from a USB drive on my Thomson Smart TV?
Connect an external USB drive to the USB port on the Thomson Smart TV. Open the pre-installed Multimedia Player app MMP and select the file you want to play. Press the OK button to start playback.
To play multimedia files, you can either use the MMP multimedia player which is preinstalled or download another multimedia player from Google Play.
Which tuners does my Thomson Smart TV have?
How do I perform a software update?
Software updates on the Thomson Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.
Where can I enter my Google account?
If you did not sign in with your Google account in the initial installation process, you can also sign in subsequently in Menu Settings / Accounts & sign-in.
Why do I have a black screen on some TV channels?
Some channels are paid channels that require a subscription. If you do not have a subscription, a black screen is displayed.
Google Assistant does not work. What can I do?
Your remote control may not be paired with the Thomson Smart TV. Please go to the menu Settings / Remotes & Accessories to verify that the Remote control is paired with the TV.
Which connections do I need to operate the Thomson Smart TV?
To watch live TV broadcasts, your Thomson Smart TV must be connected to a satellite or terrestrial antenna or to a cable network.
If you want to fully enjoy Smart TV experience, you need to connect your Thomson Smart TV to the Internet via a Wi-Fi or LAN cable.
For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual here.